Soregies Not Debiting Bank Account

[pastelpainter]

Thank you Fred, for your kind reply.  
We've been customers since 2003 using prelevement without interruption until recently. I often get online to check out previous factures including the latest. I am now composing an email message to send through the facility provided on their site and we'll take it from there (hopefully they will read it and reply ;-)

Thanks again and wishing you a fine day...