Customer Service in France

[Fred]

I'll second your praise for Leroy Merlin in Poitiers we have had excellent service from them in the past. The last time was a couple of electric radiators that kept making a slight ticking noise, after looking into it and finding a few other comments on their own website from others with the same problem we thought we would mention it to them whilst we were up there.

They checked when we purchased them and it was 15 months past and they said if we bring them back they will give a full refund, they did say it would help if we had the receipt but as we had one of their loyalty cards it wasn't important. They also questioned which ones we had the problem with as we had purchased two models, when we said the smaller ones they said we could also get a refund on the larger ones too if we wanted.

So we took the four back and was given a full refund. They gave us the choice of a refund to spend in the shop or cash refund on our bank card. We took the refund on the card as we thought we would look elsewhere for replacements, but we ended up buying replacements from Leroy Merlin in Poitiers as we couldn't find what we wanted elsewhere at a better price.

We have been using them for years and still do.